UserVoice incident

Users sometimes not able to create ideas on the web portal

Minor Resolved View vendor source →

UserVoice experienced a minor incident on January 28, 2021 affecting Web Portal (subdomain), lasting 4h 38m. The incident has been resolved; the full update timeline is below.

Started
Jan 28, 2021, 02:57 PM UTC
Resolved
Jan 28, 2021, 07:35 PM UTC
Duration
4h 38m
Detected by Pingoru
Jan 28, 2021, 02:57 PM UTC

Affected components

Web Portal (subdomain)

Update timeline

  1. investigating Jan 28, 2021, 02:57 PM UTC

    Our engineering team is investigating an issue where some users are unable to create new ideas directly from the portal. (Admin Portal/API/Widget/Sidebar idea entry is not impacted)

  2. monitoring Jan 28, 2021, 04:02 PM UTC

    We have applied a fix and are monitoring the results. Please reach out to support (at) uservoice.com if you are continuing to experience problems.

  3. resolved Jan 28, 2021, 07:35 PM UTC

    Our testing is showing that this is resolved. Users will have to refresh the page to see the changes, but if you continue to experience any problems or have questions please reach out to support (at) uservoice.com.