UserVoice experienced a minor incident on December 7, 2021 affecting Email (delivery), lasting 4h 2m. The incident has been resolved; the full update timeline is below.
Affected components
Email (delivery)
Update timeline
- identified Dec 07, 2021, 06:40 PM UTC
Our email provider extensively uses AWS for their infastructure. Beginning earlier today, AWS started experiencing intermittent errors https://status.aws.amazon.com/ that are causing delays in the delivery of our Feedback related emails. Helpdesk emails appear not to be affected by this issue.
- resolved Dec 07, 2021, 10:43 PM UTC
Our provider has resolved their issues and all backlogged emails have been delivered.