UserVoice incident
Reports of errors delivering emails to ticketing system
UserVoice experienced a minor incident on May 31, 2022 affecting Helpdesk API, lasting 5d 20h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified May 31, 2022, 05:30 PM UTC
We have identified an issue where some ticketing emails are bouncing with an error message. Our email service provider is investigating a change on their end that has caused this problem. We will continue updates here on our status page throughout the day, and please write in to support(at)uservoice.com with any additional questions.
- monitoring May 31, 2022, 07:16 PM UTC
We have implemented a fix for this issue from our side, and are monitoring for any additional reports. Please reach out to support (at) uservoice.com with any additional questions.
- monitoring Jun 01, 2022, 01:29 AM UTC
We're continuing to monitor the fix. We're aware that this is still impacting a handful of customers. Please reach out to support (at) uservoice.com if this is still affecting your ticketing service.
- resolved Jun 06, 2022, 02:14 PM UTC
After monitoring the fix, we have confirmed that the incident has been resolved and the service is fully operational.