UserVoice experienced a major incident on June 9, 2022 affecting Email (incoming) and Email (delivery), lasting 3h 28m. The incident has been resolved; the full update timeline is below.
Affected components
Email (incoming)Email (delivery)
Update timeline
- identified Jun 09, 2022, 01:13 PM UTC
Our primary application e-mail provider (Mailgun) is currently experiencing a partial outage. This is causing delays in the processing of incoming and outbound UserVoice application emails. Emails are being cached and should not be lost with this incident.
- monitoring Jun 09, 2022, 01:31 PM UTC
Provider has recovered, and we are monitoring to ensure stability.
- resolved Jun 09, 2022, 04:41 PM UTC
This incident has been resolved.