UserVoice incident

Incident in progress

Critical Resolved View vendor source →

UserVoice experienced a critical incident on March 9, 2023 affecting Web Portal (subdomain) and Admin Console and 1 more component, lasting 2h 10m. The incident has been resolved; the full update timeline is below.

Started
Mar 09, 2023, 05:01 PM UTC
Resolved
Mar 09, 2023, 07:11 PM UTC
Duration
2h 10m
Detected by Pingoru
Mar 09, 2023, 05:01 PM UTC

Affected components

Web Portal (subdomain)Admin ConsoleUserVoice APIHelpdesk APIWidgetsSearch

Update timeline

  1. investigating Mar 09, 2023, 05:01 PM UTC

    We are currently investigating this issue.

  2. monitoring Mar 09, 2023, 05:05 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Mar 09, 2023, 05:57 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Mar 09, 2023, 07:11 PM UTC

    This incident has been resolved.