UserVoice incident

500 Errors in the Admin Console

Minor Resolved View vendor source →

UserVoice experienced a minor incident on June 14, 2023 affecting Admin Console, lasting 4m. The incident has been resolved; the full update timeline is below.

Started
Jun 14, 2023, 02:38 PM UTC
Resolved
Jun 14, 2023, 02:42 PM UTC
Duration
4m
Detected by Pingoru
Jun 14, 2023, 02:38 PM UTC

Affected components

Admin Console

Update timeline

  1. investigating Jun 14, 2023, 02:38 PM UTC

    We are currently investigating this issue.

  2. identified Jun 14, 2023, 02:40 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Jun 14, 2023, 02:42 PM UTC

    We deployed a major upgrade to our backend about 20 minutes ago. This upgrade was reverted after about 5 minutes due to extra cautious error detection. After reverting, the backend was having issues rendering its already generated cached pages. This has now been resolved.