UserVoice incident

Increased Site Errors

Critical Resolved View vendor source →

UserVoice experienced a critical incident on July 11, 2023 affecting Web Portal (subdomain) and Admin Console and 1 more component, lasting 3h 29m. The incident has been resolved; the full update timeline is below.

Started
Jul 11, 2023, 09:33 AM UTC
Resolved
Jul 11, 2023, 01:03 PM UTC
Duration
3h 29m
Detected by Pingoru
Jul 11, 2023, 09:33 AM UTC

Affected components

Web Portal (subdomain)Admin ConsoleUserVoice APIHelpdesk APIWidgetsEmail (incoming)Email (delivery)SearchUser Analytics

Update timeline

  1. investigating Jul 11, 2023, 09:33 AM UTC

    We are currently investigating an issue resulting in a significantly increased error rate accessing the UserVoice application.

  2. investigating Jul 11, 2023, 09:34 AM UTC

    We are continuing to investigate this issue.

  3. monitoring Jul 11, 2023, 10:11 AM UTC

    A fix has been implemented and we are confiming no existing issues remain.

  4. resolved Jul 11, 2023, 01:03 PM UTC

    This incident has been resolved.