UserVoice incident

Infrastructure Issue

Critical Resolved View vendor source →

UserVoice experienced a critical incident on August 25, 2023 affecting Web Portal (subdomain) and Admin Console and 1 more component, lasting 3h 15m. The incident has been resolved; the full update timeline is below.

Started
Aug 25, 2023, 01:58 PM UTC
Resolved
Aug 25, 2023, 05:13 PM UTC
Duration
3h 15m
Detected by Pingoru
Aug 25, 2023, 01:58 PM UTC

Affected components

Web Portal (subdomain)Admin ConsoleUserVoice APIHelpdesk APIWidgetsEmail (incoming)Email (delivery)SearchUser Analytics

Update timeline

  1. investigating Aug 25, 2023, 01:58 PM UTC

    We are currently investigating an infrastructure issue causing errors and slow performance.

  2. monitoring Aug 25, 2023, 02:32 PM UTC

    We have mitigated DB issue and are monitoring to confirm.

  3. resolved Aug 25, 2023, 05:13 PM UTC

    This incident has been resolved.