UserVoice incident

MySQL Crash MSO

Notice Resolved View vendor source →

UserVoice experienced a notice incident on May 6, 2024 affecting Web Portal (subdomain) and Admin Console and 1 more component, lasting 3h 28m. The incident has been resolved; the full update timeline is below.

Started
May 06, 2024, 04:06 PM UTC
Resolved
May 06, 2024, 07:34 PM UTC
Duration
3h 28m
Detected by Pingoru
May 06, 2024, 04:06 PM UTC

Affected components

Web Portal (subdomain)Admin ConsoleUserVoice APIHelpdesk APIWidgetsEmail (incoming)Email (delivery)SearchUser Analytics

Update timeline

  1. monitoring May 06, 2024, 04:06 PM UTC

    UserVoice went down due to a MySQL crash at 11:52 AM EST. A fix has been implemented and we are monitoring.

  2. resolved May 06, 2024, 07:34 PM UTC

    This incident has been resolved.