UserVoice incident

Intermittent DNS Resolution Issues

Minor Resolved View vendor source →

UserVoice experienced a minor incident on June 17, 2024 affecting Web Portal (subdomain) and Admin Console and 1 more component, lasting 31m. The incident has been resolved; the full update timeline is below.

Started
Jun 17, 2024, 03:24 PM UTC
Resolved
Jun 17, 2024, 03:56 PM UTC
Duration
31m
Detected by Pingoru
Jun 17, 2024, 03:24 PM UTC

Affected components

Web Portal (subdomain)Admin ConsoleUserVoice APIHelpdesk APIWidgetsEmail (incoming)Email (delivery)SearchUser Analytics

Update timeline

  1. investigating Jun 17, 2024, 03:24 PM UTC

    We are investigating an issue where some small portion of requests are failing to resolve.

  2. identified Jun 17, 2024, 03:26 PM UTC

    CloudFlare has identified the issue and is working on resolution: https://www.cloudflarestatus.com/incidents/55w67hz7kjw5

  3. monitoring Jun 17, 2024, 03:31 PM UTC

    CloudFlare has applied a fix and we are monitoring to confirm full performance and stability.

  4. resolved Jun 17, 2024, 03:56 PM UTC

    This incident has been resolved.