UserVoice incident

Experiencing Timeouts: Admin Console and API May Not Load

Critical Resolved View vendor source →

UserVoice experienced a critical incident on April 30, 2025 affecting Admin Console and UserVoice API, lasting 1h 31m. The incident has been resolved; the full update timeline is below.

Started
Apr 30, 2025, 01:40 PM UTC
Resolved
Apr 30, 2025, 03:11 PM UTC
Duration
1h 31m
Detected by Pingoru
Apr 30, 2025, 01:40 PM UTC

Affected components

Admin ConsoleUserVoice API

Update timeline

  1. investigating Apr 30, 2025, 02:12 PM UTC

    We are currently investigating this issue.

  2. identified Apr 30, 2025, 02:13 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Apr 30, 2025, 02:32 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 30, 2025, 03:11 PM UTC

    This incident has been resolved.