Upstart experienced a minor incident on December 22, 2021 affecting upstart.com, lasting 4h 39m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 22, 2021, 02:53 PM UTC
The Upstart product is currently experiencing issues. We are actively investigating and working to mitigate this issue.
- monitoring Dec 22, 2021, 03:47 PM UTC
The Upstart platform started experiencing issues related to service degradation with an (upstream) third-party service provider at approximately 4:10AM PT. Our third-party service provider identified the issue and began implementing remediation. By approximately 6:00AM PT, error rates on the Upstart platform were decreasing back to normal levels. We are continuing to monitor the recovery of our third-party provider, and will provide updates as our service provider works to fully resolve the issue.
- resolved Dec 22, 2021, 07:33 PM UTC
Our third-party service provider has reported that the majority of their resources affected by the earlier degradation are in full recovery. Since approximately 6:00AM PST, we have observed error rates and site latency return to normal levels on the Upstart platform.