pingoru pingoru Upserve had 12 outages in the last 2 years totaling 108h 34m of downtime, averaging 0.5 incidents per month.
There were 12 Upserve outages since December 7, 2024 totaling 108h 34m of downtime. Each is summarised below. Incident details, duration, and resolution information.
We have implemented key fixes to address potential security risks related to PHP vulnerabilities. Our engineering team is closely monitoring system health and will share additional updates as necessary.
This incident has been resolved.
We are currently investigating service disruptions affecting multiple tools, including HQ Reporting access, Workforce integration performance, and Online Ordering (OLO) services. Our engineering teams are actively working to restore full functionality across all impacted areas.
fix has been deployed, and our engineering team is actively monitoring system performance to ensure full stability. We will provide another update once we confirm the issue is fully resolved.
This incident has been resolved.
The Upserve Engineering team has identified an issue causing an increase in Online Ordering errors. Our team is investigating the cause and will update once more information is available.
The Upserve engineering team has resolve an issue causing an increase in Online Ordering errors. If you are experiencing any issues with Online Ordering, please contact support.
The Upserve engineering team is aware of an issue affecting Upserve Inventory, including reporting and the inability to edit counts. A fix is in progress, and customers should begin seeing recovery over the next few hours. Until then, customers may continue to experience degraded performance. We'll post another update once the issue is fully resolved.
We believe this incident to be resolved, and the Upserve Inventory system to be working normally at this time. However, the root cause of the incident resulted in inconsistent counts data and missing purchase order updates for some customers during the impacted period. We highly recommend that customers cross-reference supplier-provided invoices for orders received or placed since July 14th. We also recommend performing a fresh count to ensure those values are accurate. If you continue to experience discrepancies after completing these steps, please contact our Support team with relevant details, including the approximate date and time of the expected update and any supporting documentation (such as invoices or screenshots), so we can investigate further.
The Upserve engineering team is aware of an issue affecting Upserve Inventory, including reporting and the inability to edit counts. A fix is in progress, and customers should begin seeing recovery over the next few hours. Until then, customers may continue to experience degraded performance. We'll post another update once the issue is fully resolved.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating a major service disruption impacting the availability of our support channels across all products. The issue is related to a widespread outage with AWS US-East-1 (Amazon Web Services), which is affecting key Internet services globally. Customers may experience difficulty reaching support via phone and chat. We are monitoring the external provider and actively working to restore connectivity as quickly as possible. Workaround: Email Support is operational. If you require assistance, please send an email to [email protected]. We sincerely apologize for this disruption and thank you for your patience. We will provide an update as soon as the upstream issue is resolved.
Services have recovered and are now in a monitoring state. While our platform provider (AWS) continues backend work to fully restore their infrastructure, all support contact functionalities are operating normally.
This incident has been resolved.
We’re currently experiencing disruptions to our point of sale system due to an incident with our cloud provider. We will provide additional updates as they become available.
Our cloud provider's engineers are working to mitigate the issue. We have confirmation that services have recovered in some locations. We will continue to provide additional information as they become available.
Our cloud providers have mitigated the issues and expect full recovery in less than an hour. We will continue to provide additional information as it becomes available.
This incident has been resolved.
The U-Series team is aware of an issue with a third-party partner that is currently preventing access to hq.upserve.com. While we await updates from the partner, please use hq.breadcrumb.com or app.upserve.com to access your HQ Back Office. We will share more information as it becomes available. Thank you for your patience.
This incident has been resolved.
Our engineering team has identified a problem affecting a subset of merchants experiencing issues with hq.upserve.com. As a result, your reports may be delayed. We are actively working on a resolution
Our engineering team has applied a fix for the issue causing a subset of merchants to have reporting delay. We have observed merchants return to normal operations. We will continue to monitor this issue before resolving.
Since our last update, we have observed hq.upserve.com’s performance at normal levels and restaurants have returned to normal operation. This incident has been resolved.
The U-Series team is aware of an issue affecting performance for Online Ordering customers. We are actively investigating and will provide an update as soon as we have more information."
This incident has been resolved.
The Lightspeed Restaurant U-Series team is aware of an issue affecting a small number of customers using Mobile Tap readers, which may result in payment deposit delays for some transactions. The U-Series team is actively working on a fix and will ensure that any failed authorizations are captured.
A fix for the payment deposit delay affecting a small number of customers using Mobile Tap readers has been released in version 3.18.2 as of 12/17/24. Please update your terminals to prevent any further disruption to payments. The U-Series team is actively working to capture any failed authorizations caused by this issue.
The U-Series team has attempted the capture of all affected payments caused by the issue impacting customers using Mobile Tap payments. We will continue monitoring and capturing any new affected payments over the next few days. This issue has been permanently resolved in version 3.18.2, which is now available for download on the App Store.
We are currently investigating this issue.
We have observed merchants return to normal operations that had previously been operating in offline mode. We will continue to monitor this issue before resolving. If you have any questions, please contact our support team via chat in-app or at help.upserve.com.
Since our last update, we have observed merchants that had previously reported terminals in offline mode have returned to normal operation, and this incident is resolved. If you have any questions, please contact our support team via chat in-app or at help.upserve.com.