Upserve Outage History

Upserve is up right now

Upserve had 3 outages in the last 2 years totaling 18h 1m of downtime — averaging 0.1 incidents per month.

There were 3 Upserve outages since May 27, 2025 totaling 18h 1m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.upserve.com

Critical October 20, 2025

Service Interruption: Chat, Phone Support & other systems

Detected by Pingoru
Oct 20, 2025, 02:41 PM UTC
Resolved
Oct 21, 2025, 02:06 AM UTC
Duration
11h 24m
Affected: U-Series Support
Timeline · 3 updates
  1. identified Oct 20, 2025, 02:41 PM UTC

    We are currently investigating a major service disruption impacting the availability of our support channels across all products. The issue is related to a widespread outage with AWS US-East-1 (Amazon Web Services), which is affecting key Internet services globally. Customers may experience difficulty reaching support via phone and chat. We are monitoring the external provider and actively working to restore connectivity as quickly as possible. Workaround: Email Support is operational. If you require assistance, please send an email to [email protected]. We sincerely apologize for this disruption and thank you for your patience. We will provide an update as soon as the upstream issue is resolved.

  2. monitoring Oct 20, 2025, 11:23 PM UTC

    Services have recovered and are now in a monitoring state. While our platform provider (AWS) continues backend work to fully restore their infrastructure, all support contact functionalities are operating normally.

  3. resolved Oct 21, 2025, 02:06 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 12, 2025

6/12/2025

Detected by Pingoru
Jun 12, 2025, 07:13 PM UTC
Resolved
Jun 12, 2025, 11:17 PM UTC
Duration
4h 3m
Affected: U-Series POS App and HQ
Timeline · 4 updates
  1. investigating Jun 12, 2025, 07:13 PM UTC

    We’re currently experiencing disruptions to our point of sale system due to an incident with our cloud provider. We will provide additional updates as they become available.

  2. monitoring Jun 12, 2025, 07:42 PM UTC

    Our cloud provider's engineers are working to mitigate the issue. We have confirmation that services have recovered in some locations. We will continue to provide additional information as they become available.

  3. monitoring Jun 12, 2025, 09:40 PM UTC

    Our cloud providers have mitigated the issues and expect full recovery in less than an hour. We will continue to provide additional information as it becomes available.

  4. resolved Jun 12, 2025, 11:17 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 27, 2025

5/27/2025 hq.upserve.com Currently Unavailable

Detected by Pingoru
May 27, 2025, 02:10 PM UTC
Resolved
May 27, 2025, 04:43 PM UTC
Duration
2h 32m
Affected: U-Series POS App and HQ
Timeline · 2 updates
  1. identified May 27, 2025, 02:10 PM UTC

    The U-Series team is aware of an issue with a third-party partner that is currently preventing access to hq.upserve.com. While we await updates from the partner, please use hq.breadcrumb.com or app.upserve.com to access your HQ Back Office. We will share more information as it becomes available. Thank you for your patience.

  2. resolved May 27, 2025, 04:43 PM UTC

    This incident has been resolved.

Read the full incident report →