Upserve experienced a minor incident on June 12, 2025 affecting U-Series POS App and HQ, lasting 4h 3m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 12, 2025, 07:13 PM UTC
We’re currently experiencing disruptions to our point of sale system due to an incident with our cloud provider. We will provide additional updates as they become available.
- monitoring Jun 12, 2025, 07:42 PM UTC
Our cloud provider's engineers are working to mitigate the issue. We have confirmation that services have recovered in some locations. We will continue to provide additional information as they become available.
- monitoring Jun 12, 2025, 09:40 PM UTC
Our cloud providers have mitigated the issues and expect full recovery in less than an hour. We will continue to provide additional information as it becomes available.
- resolved Jun 12, 2025, 11:17 PM UTC
This incident has been resolved.