Uphold experienced a notice incident on September 14, 2024 affecting Mobile Wallet and Deposits & Withdrawals and 1 more component, lasting 1d 12h. The incident has been resolved; the full update timeline is below.
Affected components
Mobile WalletDeposits & WithdrawalsTopper
Update timeline
- investigating Sep 14, 2024, 07:25 PM UTC
Due to an issue with the TON network, deposits and withdrawals have temporarily paused. We expect pending transaction to be processed once the issue is resolved. We continue to investigate and will provide updates as they become available.
- monitoring Sep 14, 2024, 11:11 PM UTC
A fix was implemented and we're monitoring the results. All deposits were processed. Due to the nature of the issue, related with the network, we weren't able to process all the pending withdrawals and these were marked as failed.
- resolved Sep 16, 2024, 08:23 AM UTC
This incident has been resolved.