Uphold incident

Intermittent downtime || Credit and debit cards

Notice Resolved View vendor source →

Uphold experienced a notice incident on September 16, 2024 affecting Deposits & Withdrawals, lasting 1h 55m. The incident has been resolved; the full update timeline is below.

Started
Sep 16, 2024, 11:41 AM UTC
Resolved
Sep 16, 2024, 01:36 PM UTC
Duration
1h 55m
Detected by Pingoru
Sep 16, 2024, 11:41 AM UTC

Affected components

Deposits & Withdrawals

Update timeline

  1. investigating Sep 16, 2024, 11:41 AM UTC

    We're experiencing intermittent issues affecting credit and debit cards. You may not be able to: - Link new credit/debit cards - Complete deposits using credit/debit cards - Although not reported yet, you may also experience issues with withdrawals to debit cards Our team is actively working on this matter and we'll provide updates as they become available. We appreciate your understanding.

  2. monitoring Sep 16, 2024, 01:14 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 16, 2024, 01:36 PM UTC

    This incident has been resolved.