Uphold incident

Trading, Deposits & Withdrawals for NXRA temporarily unavailable

Major Resolved View vendor source →

Uphold experienced a major incident on August 19, 2024 affecting Deposits & Withdrawals, lasting 120d 2h. The incident has been resolved; the full update timeline is below.

Started
Aug 19, 2024, 03:07 PM UTC
Resolved
Dec 17, 2024, 05:59 PM UTC
Duration
120d 2h
Detected by Pingoru
Aug 19, 2024, 03:07 PM UTC

Affected components

Deposits & Withdrawals

Update timeline

  1. investigating Aug 07, 2024, 08:29 AM UTC

    Due to a security concern on the Nexera Network the chain is currently halted. As such NXRA deposits and withdrawals are disabled. Team is monitoring with the Nexera Foundation to resume regular processing.

  2. monitoring Aug 19, 2024, 03:07 PM UTC

    Withdrawals have been reinstated. Deposit and Trading NXRA remain suspended due to insufficient liquidity. Full support for NXRA will be reinstated as soon as market conditions allow.

  3. resolved Dec 17, 2024, 05:59 PM UTC

    This incident has been resolved.