Uphold incident

Service Disruption: Card and Apple Pay Withdrawals

Notice Resolved View vendor source →

Uphold experienced a notice incident on January 9, 2025 affecting Mobile Wallet and Web Wallet and 1 more component, lasting 4h 19m. The incident has been resolved; the full update timeline is below.

Started
Jan 09, 2025, 10:07 AM UTC
Resolved
Jan 09, 2025, 02:26 PM UTC
Duration
4h 19m
Detected by Pingoru
Jan 09, 2025, 10:07 AM UTC

Affected components

Mobile WalletWeb WalletDeposits & WithdrawalsTopper

Update timeline

  1. investigating Jan 09, 2025, 10:07 AM UTC

    We are currently investigating issues affecting withdrawals via debit cards and Apple Pay, caused by disruptions with a third-party provider. Our team is closely monitoring the situation and will share updates as soon as new information becomes available.

  2. resolved Jan 09, 2025, 02:26 PM UTC

    This incident has been resolved.