Uphold incident

Possible Delays to Deposits & Withdrawals

Notice Resolved View vendor source →

Uphold experienced a notice incident on January 30, 2025 affecting Mobile Wallet and Web Wallet and 1 more component, lasting 1h 43m. The incident has been resolved; the full update timeline is below.

Started
Jan 30, 2025, 04:02 PM UTC
Resolved
Jan 30, 2025, 05:45 PM UTC
Duration
1h 43m
Detected by Pingoru
Jan 30, 2025, 04:02 PM UTC

Affected components

Mobile WalletWeb WalletDeposits & WithdrawalsTopper

Update timeline

  1. investigating Jan 30, 2025, 04:02 PM UTC

    Due to an unscheduled update affecting all GETH node operators, users may experience delays in deposits and withdrawals. The update is expected to complete within the next two hours. During this time, transactions will show as “processing”. The following EVM networks may be affected: Arbitrum Base BNB Smart Chain Celo Ethereum Lukso Mantle Optimism Polygon We are actively monitoring the situation and will provide updates as they become available.

  2. investigating Jan 30, 2025, 04:06 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Jan 30, 2025, 05:07 PM UTC

    All node operators connected to Uphold have successfully completed the update. Any queued transactions will begin resolving shortly.

  4. resolved Jan 30, 2025, 05:45 PM UTC

    This incident has been resolved.