Uphold incident

Service Disruption | Certain Services Affected

Major Resolved View vendor source →

Uphold experienced a major incident on April 29, 2025 affecting Mobile Wallet and Web Wallet and 1 more component, lasting 2h 34m. The incident has been resolved; the full update timeline is below.

Started
Apr 29, 2025, 04:59 PM UTC
Resolved
Apr 29, 2025, 07:33 PM UTC
Duration
2h 34m
Detected by Pingoru
Apr 29, 2025, 04:59 PM UTC

Affected components

Mobile WalletWeb WalletTopper

Update timeline

  1. investigating Apr 29, 2025, 04:59 PM UTC

    We’re addressing a technical issue that’s temporarily impacting certain services on Uphold and Topper. Our team is actively working to resolve it and expects to restore full service shortly. We’ll continue to share updates here as we have them. Thank you for your patience and understanding and apologise for any inconvenience.

  2. investigating Apr 29, 2025, 05:07 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Apr 29, 2025, 06:29 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 29, 2025, 07:33 PM UTC

    This incident has been resolved.