UpGuard Outage History

UpGuard is up right now

UpGuard had 5 outages in the last 2 years totaling 31h 39m of downtime — averaging 0.2 incidents per month.

There were 5 UpGuard outages since June 18, 2025 totaling 31h 39m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.upguard.com

Critical March 6, 2026

We are experiencing an issue where the platform will be offline for a period of time.

Detected by Pingoru
Mar 06, 2026, 01:30 AM UTC
Resolved
Mar 06, 2026, 01:52 AM UTC
Duration
22m
Affected: Web AppExternal APIAuthentication
Timeline · 2 updates
  1. investigating Mar 06, 2026, 01:30 AM UTC

    We are aware of an issue impacting certain features, including the trust page, questionnaires, and user role adjustments. Our engineers are investigating and working on a solution which requires a temporary shut down of the platform.

  2. resolved Mar 06, 2026, 01:52 AM UTC

    Our engineers have identified the issue, and it's been fully resolved. The platform is fully functional.

Read the full incident report →

Major September 5, 2025

An issue has been identified where questionnaires are unable to be sent.

Detected by Pingoru
Sep 05, 2025, 07:12 PM UTC
Resolved
Sep 05, 2025, 07:32 PM UTC
Duration
19m
Affected: Web App
Timeline · 4 updates
  1. investigating Sep 05, 2025, 07:12 PM UTC

    We are currently investigating.

  2. investigating Sep 05, 2025, 07:30 PM UTC

    We have identified a backlog in our async jobs queue and are working towards a fix.

  3. investigating Sep 05, 2025, 07:32 PM UTC

    The issue has been resolved.

  4. resolved Sep 05, 2025, 07:32 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice August 7, 2025

Some Identity Breach data delayed due to processing errors

Detected by Pingoru
Aug 07, 2025, 07:12 AM UTC
Resolved
Aug 06, 2025, 07:00 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Aug 07, 2025, 07:12 AM UTC

    Errors were generated when processing updates from one of our Identity Breach data providers. Data from this one provider was delayed since May 8th 2025. The data feed has been refreshed, and any delayed data has now been delivered.

Read the full incident report →

Minor June 18, 2025

Missing Notification and Integration events (20 minute gap)

Detected by Pingoru
Jun 18, 2025, 04:35 AM UTC
Resolved
Jun 18, 2025, 02:09 AM UTC
Duration
—
Timeline · 2 updates
  1. resolved Jun 18, 2025, 04:35 AM UTC

    Immediately after our release process today, the notification events that should have been generated between 12:09PM AEST and 12:30PM AEST were not generated. This was rectified immediately, and the incident itself is resolved, but this has left a 20 minute gap where notifications are missing. The UpGuard Engineering and Support teams are continuing to investigate, in an attempt to manually extract the notification information from audit and event logs. We estimate only very few customers were impacted, and only for a small number of notifications. In the next few days our team will be in touch with any impacted customer.

  2. postmortem Jun 18, 2025, 04:36 AM UTC

    UpGuard have started a Post-Incident Review process, and have already planned changes to remove the risk of this incident reoccurring. This Postmortem will be updated with the outcome of the PIR.

Read the full incident report →