Unlayer Outage History

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Unlayer had 2 outages in the last 2 years totaling 12h 31m of downtime — averaging 0.1 incidents per month.

There were 2 Unlayer outages since September 25, 2025 totaling 12h 31m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.unlayer.com

Notice October 20, 2025

AWS Service Disruption Affecting Unlayer Services

Detected by Pingoru
Oct 20, 2025, 11:55 AM UTC
Resolved
Oct 20, 2025, 11:24 PM UTC
Duration
11h 28m
Timeline · 3 updates
  1. monitoring Oct 20, 2025, 11:55 AM UTC

    Earlier today, a global outage in Amazon Web Services (AWS) impacted multiple Unlayer systems, including our Backend API, Account services (login and signup), and Export API. As of now: Editor and Builders: Fully operational. Export API: Functionality has been restored and is performing normally. Account (Login / Signup): Working as expected. Backend API: Previously degraded, but now stable. We continue to monitor for residual impact. Like many other online platforms, Unlayer experienced intermittent disruptions as AWS worked to restore global stability. Our engineering team actively monitored all systems and confirmed full recovery across affected components. We are continuing to observe our systems to ensure everything remains fully functional. You can follow AWS’s own recovery updates here: https://health.aws.amazon.com/health/status Thank you for your patience and understanding during this AWS-related incident.

  2. monitoring Oct 20, 2025, 08:46 PM UTC

    We’re continuing to monitor our systems following the earlier AWS service disruption. At this time, all Unlayer services are fully operational and performing normally. We’ll continue to keep a close eye on performance as AWS fully stabilizes their infrastructure. For updates from AWS, visit: https://health.aws.amazon.com/health/status Thank you for your patience while we ensured everything was back to normal.

  3. resolved Oct 20, 2025, 11:24 PM UTC

    This incident has been resolved.

Read the full incident report →

Major September 25, 2025

Service Interruption Affecting Export, Auth, and Console APIs

Detected by Pingoru
Sep 25, 2025, 01:42 PM UTC
Resolved
Sep 25, 2025, 02:45 PM UTC
Duration
1h 2m
Affected: Authorization APIExport API
Timeline · 2 updates
  1. investigating Sep 25, 2025, 01:42 PM UTC

    We are currently investigating a service interruption that is affecting the performance of our Export, Authentication, and Console APIs. Some users may experience elevated response times or degraded functionality. Our engineering team is actively working to identify the root cause and will provide updates as soon as more information becomes available. Thank you for your patience.

  2. resolved Sep 25, 2025, 02:45 PM UTC

    Resolved: Service Performance Restored We’ve resolved the issue that was causing delays across parts of the platform, including exporting designs and logging in. The slowdown was related to increased usage, and we’ve implemented infrastructure optimizations to improve performance and handle demand more effectively. All systems are now operating normally. Thank you for your patience and continued support.

Read the full incident report →