Unlayer incident
Service Interruption Affecting Export, Auth, and Console APIs
Unlayer experienced a major incident on September 25, 2025 affecting Authorization API and Export API, lasting 1h 2m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 25, 2025, 01:42 PM UTC
We are currently investigating a service interruption that is affecting the performance of our Export, Authentication, and Console APIs. Some users may experience elevated response times or degraded functionality. Our engineering team is actively working to identify the root cause and will provide updates as soon as more information becomes available. Thank you for your patience.
- resolved Sep 25, 2025, 02:45 PM UTC
Resolved: Service Performance Restored We’ve resolved the issue that was causing delays across parts of the platform, including exporting designs and logging in. The slowdown was related to increased usage, and we’ve implemented infrastructure optimizations to improve performance and handle demand more effectively. All systems are now operating normally. Thank you for your patience and continued support.