Unlayer experienced a major incident on August 4, 2022 affecting Export API, lasting 1d 3h. The incident has been resolved; the full update timeline is below.
Affected components
Export API
Update timeline
- investigating Aug 04, 2022, 04:38 PM UTC
We have received reports of intermittent failures on our cloud export API. We are currently investigating this issue and trying to identify the root cause.
- identified Aug 04, 2022, 05:33 PM UTC
We have identified the issue to be memory related with the Chrome version on Lambda. Our engineers are exploring different options to fix the issue.
- monitoring Aug 04, 2022, 10:07 PM UTC
We have deployed a potential fix. We are now going to be monitoring to see if the issue has been resolved.
- resolved Aug 09, 2022, 08:13 PM UTC
The incident has been resolved.