Unit21 AI incident
Failed to load cases with too many transactions or entities
Unit21 AI experienced a critical incident on March 25, 2024, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Mar 25, 2024, 08:59 PM UTC
When customers had cases that are associated with too many transactions or entities, the case detail page failed to load these cases. This prevented them from working on their cases.