Unit21 AI incident

Cannot Add Attachments To Alerts

Major Resolved View vendor source →

Unit21 AI experienced a major incident on July 26, 2024 affecting Case Management, lasting 1h 7m. The incident has been resolved; the full update timeline is below.

Started
Jul 26, 2024, 04:32 PM UTC
Resolved
Jul 26, 2024, 05:39 PM UTC
Duration
1h 7m
Detected by Pingoru
Jul 26, 2024, 04:32 PM UTC

Affected components

Case Management

Update timeline

  1. identified Jul 26, 2024, 04:32 PM UTC

    We identified an issue adding attachments to alerts. We've identified the root cause and will issue a hotfix ASAP.

  2. identified Jul 26, 2024, 04:39 PM UTC

    We are continuing to work on a fix for this issue.

  3. resolved Jul 26, 2024, 05:39 PM UTC

    This incident has been resolved.