Unified Technology Solutions incident

AT&T Cellular customers unable to dial UTS Operator numbers hosted by Flowroute.

Major Resolved View vendor source →

Unified Technology Solutions experienced a major incident on December 11, 2023 affecting UTS Operator - Hosted Phone Systems, lasting 4h 11m. The incident has been resolved; the full update timeline is below.

Started
Dec 11, 2023, 07:26 PM UTC
Resolved
Dec 11, 2023, 11:37 PM UTC
Duration
4h 11m
Detected by Pingoru
Dec 11, 2023, 07:26 PM UTC

Affected components

UTS Operator - Hosted Phone Systems

Update timeline

  1. investigating Dec 11, 2023, 07:26 PM UTC

    AT&T Cellular appears to have a routing issue to Flowroute which is affecting some UTS Operator Clients. This is an AT&T issue and we are trying to get in contact with someone at AT&T to notify them.

  2. monitoring Dec 11, 2023, 08:17 PM UTC

    The issue has been traced to a cut fiber in the AT&T Florida network. Again the issue is on AT&T not us and we have no ETA when AT&T plans to have it fixed. We will post any updates as we get them.

  3. resolved Dec 11, 2023, 11:37 PM UTC

    While we have not received any official word from AT&T it appears from testing the issue is resolved so we are closing this incident.