Unified Technology Solutions incident

Issue calling UTS Operator VOIP numbers from AT&T cell phones.

Major Resolved View vendor source →

Unified Technology Solutions experienced a major incident on June 28, 2024 affecting UTS Operator - Hosted Phone Systems and Other 3rd Party Issues, lasting 3h 11m. The incident has been resolved; the full update timeline is below.

Started
Jun 28, 2024, 02:26 PM UTC
Resolved
Jun 28, 2024, 05:38 PM UTC
Duration
3h 11m
Detected by Pingoru
Jun 28, 2024, 02:26 PM UTC

Affected components

UTS Operator - Hosted Phone SystemsOther 3rd Party Issues

Update timeline

  1. investigating Jun 28, 2024, 02:26 PM UTC

    We have confirmed an issue where AT&T cell phone customers can not call users of our phone systems due to a routing issue between Flowroute, who provides dial tone service, and AT&T. While we have reported the issue to the providers and will update you when we have any new info.

  2. resolved Jun 28, 2024, 05:38 PM UTC

    The issue has been resolved and AT&T cell service callers can now call Flowroute clients again.