Unified Technology Solutions experienced a major incident on September 23, 2024 affecting UTS Operator - Hosted Phone Systems, lasting 4h 39m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Sep 23, 2024, 02:01 PM UTC
Currently we are experiencing an inbound phone system outage and to extend our sincere apologies for any inconvenience this may have caused. We understand the critical importance of maintaining reliable communication systems and deeply regret the disruption. Please be assured that our technical team is actively working to resolve the issue as quickly as possible and we pushed a reboot to all phones a few minutes ago to force them to re-register. If anyones phone is still not working have them reboot it. If the reboot doesn't work, please let us know right away. .
- monitoring Sep 23, 2024, 02:15 PM UTC
A fix has been applied and we are seeing positive results, we will continue to monitor the issue but we believe all service is returned to normal. If someone still has issues have them reboot their phone first then have them reach out to us if that does not resolve it.
- resolved Sep 23, 2024, 05:10 PM UTC
The issue has been resolved, a log file grew too large and filled up the drive. We are looking into ways to alert and/or prevent this from happening in the future.