Unified Technology Solutions incident

Flowroute Intermittent Inbound Call Failures from AT&T

Major Resolved View vendor source →

Unified Technology Solutions experienced a major incident on January 14, 2025 affecting UTS Operator - Hosted Phone Systems, lasting 4h 43m. The incident has been resolved; the full update timeline is below.

Started
Jan 14, 2025, 03:21 PM UTC
Resolved
Jan 14, 2025, 08:04 PM UTC
Duration
4h 43m
Detected by Pingoru
Jan 14, 2025, 03:21 PM UTC

Affected components

UTS Operator - Hosted Phone Systems

Update timeline

  1. investigating Jan 14, 2025, 03:21 PM UTC

    Flowroute is actively working with it's peer networks to address intermittent inbound call failures affecting calls from AT&T customers in Southeast Florida. We will continue to monitor the situation and provide updates as we receive them.

  2. monitoring Jan 14, 2025, 04:26 PM UTC

    It looks like the issue may be resolved though we are still waiting for official word from the vendor.

  3. resolved Jan 14, 2025, 08:04 PM UTC

    Issue has been confirmed as resolved by vendor.