Unbounce incident

Changing configurations for live popups and sticky bars is working intermittently

Notice Resolved View vendor source →

Unbounce experienced a notice incident on November 2, 2023 affecting Web Application (app.unbounce.com) and Pop Ups and Sticky Bars and 1 more component, lasting 1d. The incident has been resolved; the full update timeline is below.

Started
Nov 02, 2023, 05:32 PM UTC
Resolved
Nov 03, 2023, 06:06 PM UTC
Duration
1d
Detected by Pingoru
Nov 02, 2023, 05:32 PM UTC

Affected components

Web Application (app.unbounce.com)Pop Ups and Sticky BarsThird Party Providers

Update timeline

  1. identified Nov 02, 2023, 05:32 PM UTC

    When users change a popup/sticky bar configuration (targeting rules, frequency, etc.) or create a new popup/sticky bar, those changes might not become live, even after republishing. This is due to our infrastructure provider Cloudflare's outage: https://www.cloudflarestatus.com/.

  2. identified Nov 02, 2023, 06:06 PM UTC

    The Cloudflare outage also affects new domain creation. New domains cannot currently be added to Unbounce.

  3. identified Nov 02, 2023, 06:25 PM UTC

    The domains that are failing to be added are retried automatically and will succeed once Cloudflare is available. Since Cloudflare is seeing an improvement, some failed domains have now succeeded.

  4. monitoring Nov 02, 2023, 06:57 PM UTC

    Our developers have applied a fix for the domain issue. Domains can be added regardless of the Cloudflare status.

  5. monitoring Nov 02, 2023, 06:58 PM UTC

    The domains that already failed will be gradually retried over the next few hours.

  6. resolved Nov 03, 2023, 06:06 PM UTC

    Cloudflare's API has been restored and all related Unbounce functionality is now working as per normal. Thank you for your patience while this issue was resolved.