Unbounce incident

Some users are unable to log in / Pages stuck in republishing

Minor Resolved View vendor source →

Unbounce experienced a minor incident on January 3, 2024 affecting Web Application (app.unbounce.com), lasting 9h 21m. The incident has been resolved; the full update timeline is below.

Started
Jan 03, 2024, 01:39 PM UTC
Resolved
Jan 03, 2024, 11:00 PM UTC
Duration
9h 21m
Detected by Pingoru
Jan 03, 2024, 01:39 PM UTC

Affected components

Web Application (app.unbounce.com)

Update timeline

  1. investigating Jan 03, 2024, 01:39 PM UTC

    We have received reports of some users being unable to log in to app.unbounce.com. These users are seeing a screen that says: "ERROR 500 We're sorry, something went wrong." We're currently investigating.

  2. investigating Jan 03, 2024, 01:58 PM UTC

    We're also investigating a separate issue where some pages are stuck in republishing.

  3. identified Jan 03, 2024, 02:56 PM UTC

    The fix for the login issue has been deployed, and affected users should be able to log in successfully now. We're still looking into the republishing issue.

  4. resolved Jan 03, 2024, 11:00 PM UTC

    This incident has been resolved.