Unbounce incident

Issues Creating a New Unbounce Account Using Google Single Sign-On

Minor Resolved View vendor source →

Unbounce experienced a minor incident on May 9, 2024 affecting Web Application (app.unbounce.com), lasting 1h 3m. The incident has been resolved; the full update timeline is below.

Started
May 09, 2024, 08:15 PM UTC
Resolved
May 09, 2024, 09:18 PM UTC
Duration
1h 3m
Detected by Pingoru
May 09, 2024, 08:15 PM UTC

Affected components

Web Application (app.unbounce.com)

Update timeline

  1. investigating May 09, 2024, 08:15 PM UTC

    We are currently investigating an issue where prospective customers are unable to complete the sign up process for a new Unbounce account when using Google Single Sign-On (SSO). If you are currently attempting to sign up, please create a new account using the email address/password option. Once your account is created, you can enable Google SSO following these steps: https://documentation.unbounce.com/hc/en-us/articles/360018397211-Using-Google-Single-Sign-On-SSO

  2. resolved May 09, 2024, 09:18 PM UTC

    We've temporarily removed the ability to sign up for a new account using Google SSO. Once you have created an account with an email address and password, if you want to enable Google SSO, you can do so by following these steps: https://documentation.unbounce.com/hc/en-us/articles/360018397211-Using-Google-Single-Sign-On-SSO