Umbrellar Outage History

Umbrellar is up right now

Umbrellar had 4 outages in the last 2 years totaling 59h 23m of downtime — averaging 0.2 incidents per month.

There were 4 Umbrellar outages since October 3, 2024 totaling 59h 23m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.umbrellar.com

Critical October 29, 2025

Azure Front Door - Connectivity issues

Detected by Pingoru
Oct 29, 2025, 04:00 PM UTC
Resolved
Oct 30, 2025, 12:43 AM UTC
Duration
8h 42m
Affected: Australia EastAustralia Southeast
Timeline · 5 updates
  1. identified Oct 29, 2025, 06:19 PM UTC

    We want to inform you that we are currently aware of an issue affecting Azure Front Door, which may be impacting your service availability or performance. Microsoft has acknowledged the incident and is actively working on a resolution. You can follow their updates directly via https://azure.status.microsoft/en-us/status. We are closely monitoring the situation and will keep you informed as we learn more. Your experience is important to us, and we appreciate your patience and understanding.

  2. identified Oct 29, 2025, 07:39 PM UTC

    At this stage, Microsoft anticipate full mitigation within the next four hours as they continue to recover nodes. This means we expect recovery to happen by 12:20PM on 30 October 2025. We will provide another update on our progress within two hours, or sooner if warranted

  3. identified Oct 29, 2025, 11:25 PM UTC

    Microsoft has deployed its last known good configuration and recovery is progressing. They are actively restoring nodes and rerouting traffic through healthy systems. While improvements are being seen, some requests may still hit unhealthy nodes, causing intermittent failures or reduced availability. The recovery process involves reloading configurations and rebalancing traffic across a large fleet. This is being done gradually to maintain stability and avoid overload as dependent services come back online. Microsoft expects full mitigation by 12:40PM NZDT on 30 October 2025, and will communicate if recovery completes sooner. Customer configuration changes remain temporarily blocked by Microsoft to prevent interference with recovery efforts. They will notify when this restriction is lifted.

  4. identified Oct 29, 2025, 11:30 PM UTC

    We are continuing to work on a fix for this issue.

  5. resolved Oct 30, 2025, 12:43 AM UTC

    We’re pleased to confirm that the recent Microsoft Azure service disruption has now been fully resolved. All affected Azure services are now operating normally, and recovery activities have been completed across all impacted regions. Our own monitoring also confirms that your hosted environments are stable, accessible, and performing as expected. The outage was linked to a configuration change within Azure Front Door (AFD) that caused DNS and connectivity issues across several regions. Microsoft promptly rolled back the change, restored normal operation, and is now conducting a full review of the event.

Read the full incident report →

Major July 17, 2025

P1 | Loss of Internet to Servers, VMs (Airedale DC) Multiple Customers | Platforms/Backups

Detected by Pingoru
Jul 17, 2025, 05:39 AM UTC
Resolved
Jul 17, 2025, 07:10 AM UTC
Duration
1h 31m
Affected: AucklandAuckland
Timeline · 4 updates
  1. investigating Jul 17, 2025, 05:54 AM UTC

    We are currently experiencing a service disruption affecting multiple customers on VMware in Airedale DC. Our platform and network engineering teams are actively investigating the issue in parallel to identify the root cause and implement a resolution as quickly as possible. We will provide updates as more information becomes available.

  2. investigating Jul 17, 2025, 05:55 AM UTC

    We are continuing to investigate this issue.

  3. investigating Jul 17, 2025, 06:55 AM UTC

    We are continuing to investigate this issue.

  4. resolved Jul 17, 2025, 07:10 AM UTC

    Network engineers have isolated the issue and have completed a change to resolve this issue. An RCA will be conducted and shared with the next 48 hours

Read the full incident report →

Minor July 6, 2025

Auckland VMWare Host Failure

Detected by Pingoru
Jul 06, 2025, 09:00 PM UTC
Resolved
Jul 08, 2025, 10:05 PM UTC
Duration
2d 1h
Affected: Auckland
Timeline · 5 updates
  1. monitoring Jul 07, 2025, 01:06 AM UTC

    We identified an issue as a result of an unexpected host failure that occurred in our data centre this morning, which resulted in virtual machine downtime, slow performance, or loss of network connectivity. Initial analysis indicates that the root cause may be related to power supplies on the physical hardware. Our engineering team has: All Virtual Machines have been automatically migrated to a Healthy Host. Additional Hosts have been made available into the cluster to ensure hosting capacity. Further investigation is underway to determine root cause. Continued monitoring to prevent recurrence. We are continuing to monitor system performance and will follow up with a detailed post-incident report within 24-72 hours including root cause and corrective actions.

  2. monitoring Jul 07, 2025, 01:07 AM UTC

    We are continuing to monitor for any further issues.

  3. monitoring Jul 07, 2025, 07:25 AM UTC

    Since the initial incident, another host has failed. In response, we have added an additional host to the pool to ensure continued stability and capacity. Our engineering team is actively investigating this second failure to determine whether it is related to the original issue or an isolated event.

  4. monitoring Jul 07, 2025, 09:55 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Jul 08, 2025, 10:05 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical October 3, 2024

Auckland Network Outage

Detected by Pingoru
Oct 03, 2024, 04:37 AM UTC
Resolved
Oct 03, 2024, 04:41 AM UTC
Duration
4m
Affected: Auckland
Timeline · 2 updates
  1. investigating Oct 03, 2024, 04:37 AM UTC

    Umbrellar Engineers are aware of a network outage affecting the Auckland region and are investigating the issue. Further updates to come.

  2. resolved Oct 03, 2024, 04:41 AM UTC

    The network issue has now been resolved. There was an outage affecting many customers in the Auckland region. Any customers still impacted, please contact 0800 344 493.

Read the full incident report →