Umbrellar incident
P1 | Loss of Internet to Servers, VMs (Airedale DC) Multiple Customers | Platforms/Backups
Umbrellar experienced a major incident on July 17, 2025 affecting Auckland and Auckland, lasting 1h 31m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 17, 2025, 05:54 AM UTC
We are currently experiencing a service disruption affecting multiple customers on VMware in Airedale DC. Our platform and network engineering teams are actively investigating the issue in parallel to identify the root cause and implement a resolution as quickly as possible. We will provide updates as more information becomes available.
- investigating Jul 17, 2025, 05:55 AM UTC
We are continuing to investigate this issue.
- investigating Jul 17, 2025, 06:55 AM UTC
We are continuing to investigate this issue.
- resolved Jul 17, 2025, 07:10 AM UTC
Network engineers have isolated the issue and have completed a change to resolve this issue. An RCA will be conducted and shared with the next 48 hours