UI Bakery incident

Issues with authentication

Critical Resolved View vendor source →

UI Bakery experienced a critical incident on February 22, 2024 affecting Backend, lasting 2h 24m. The incident has been resolved; the full update timeline is below.

Started
Feb 22, 2024, 04:46 PM UTC
Resolved
Feb 22, 2024, 07:11 PM UTC
Duration
2h 24m
Detected by Pingoru
Feb 22, 2024, 04:46 PM UTC

Affected components

Backend

Update timeline

  1. investigating Feb 22, 2024, 04:46 PM UTC

    Some of the users are unable to login. We are investigating the cause of the issue

  2. investigating Feb 22, 2024, 04:46 PM UTC

    We are continuing to investigate this issue.

  3. investigating Feb 22, 2024, 06:04 PM UTC

    We are continuing to work on this problem, and do not currently have an ETA for restoration of all functionality.

  4. identified Feb 22, 2024, 07:05 PM UTC

    The issue has been identified and a fix is being implemented

  5. resolved Feb 22, 2024, 07:11 PM UTC

    Most functionality has been restored to normal. Issue has been resolved.