UI Bakery experienced a minor incident on January 21, 2025 affecting Backend, lasting 14h 29m. The incident has been resolved; the full update timeline is below.
Affected components
Backend
Update timeline
- identified Jan 21, 2025, 07:15 PM UTC
We are experiencing issues with database queries on the cloud instance. Our team is actively working on identifying and resolving the root cause to restore normal operation.
- monitoring Jan 21, 2025, 07:42 PM UTC
The database is now operational, and we will continue monitoring its performance.
- resolved Jan 22, 2025, 09:18 AM UTC
Since the recent hotfix, we have not detected any errors, indicating improved stability. We are investigating the DB access issues that occurred and planning enhancements.