Ubiquiti experienced a major incident on October 27, 2020 affecting AmpliFi Cloud Production API, lasting 5h 55m. The incident has been resolved; the full update timeline is below.
Affected components
AmpliFi Cloud Production API
Update timeline
- identified Oct 27, 2020, 07:47 AM UTC
Remote AmpliFi routers are not accessible using the iOS version of AmpliFi WiFi mobile application. The issue has been identified and we are working on a fix.
- identified Oct 27, 2020, 10:53 AM UTC
We are currently deploying a fix for this issue and we are seeing that some requests to access AmpliFi routers through the iOS application are completed successfully.
- monitoring Oct 27, 2020, 12:31 PM UTC
A fix has been fully deployed and we are monitoring the results.
- resolved Oct 27, 2020, 01:43 PM UTC
The incident has been resolved.