Ubiquiti incident
UniFi Protect Mobile - Push Notification Partial Outage
Ubiquiti experienced a major incident on December 4, 2020 affecting AmpliFi Cloud Production API, lasting 5h 52m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 04, 2020, 03:36 PM UTC
We have identified an issue delivering push notifications for a subset of Protect customers running controller versions 1.13.0 - 1.15.0. Currently, email notifications are not being impacted. Our teams are investigating the issue and will provide periodic updates on status.ui.com. We apologize for any inconvenience and are working to restore service as quickly as possible.
- identified Dec 04, 2020, 10:19 PM UTC
An incident has been identified with UniFi Protect users who may be unable to launch Protect mobile app. Our teams are investigating the issue and will provide periodic updates on status.ui.com. We apologize for any inconvenience and are working to restore service as quickly as possible.
- identified Dec 04, 2020, 11:48 PM UTC
Update: Issue opening UniFi Protect app has been restored. We are still investigating the issue with some users not receiving push notifications on mobile, and will continue to post updates to status.ui.com until this is resolved. Thank you for your patience.
- resolved Dec 05, 2020, 05:41 AM UTC
Push notification service has been restored.