Ubiquiti incident

UNMS Cloud backend outage

Major Resolved View vendor source →

Ubiquiti experienced a major incident on February 4, 2021 affecting UISP Cloud, lasting —. The incident has been resolved; the full update timeline is below.

Started
Feb 04, 2021, 10:21 AM UTC
Resolved
Feb 04, 2021, 10:21 AM UTC
Duration
—
Detected by Pingoru
Feb 04, 2021, 10:21 AM UTC

Affected components

UISP Cloud

Update timeline

  1. resolved Feb 04, 2021, 10:21 AM UTC

    UNMS Cloud backend had an outage because SSO credential rotation was not reflected on UNMS side. Users were unable to create new controllers and existing controllers could not be managed by the backend (restarts, password resets).