Ubiquiti experienced a major incident on August 27, 2021 affecting unifi.ui.com and Remote Access Service, lasting 4h 49m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Aug 27, 2021, 04:47 PM UTC
An issue has been identified where users may not be able to connect remotely to devices via unifi.ui.com or through the UniFi mobile apps. Our teams are investigating the issue and will provide periodic updates on status.ui.com. We apologize for any inconvenience and are working to restore service as quickly as possible.
- identified Aug 27, 2021, 04:49 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Aug 27, 2021, 06:46 PM UTC
Service has been partially restored, though some users may still experience connection issues. We are working diligently and expect this to be resolved soon. We will continue to monitor and provide updates.
- resolved Aug 27, 2021, 09:36 PM UTC
Service has been fully restored and we are monitoring the results.