Ubiquiti incident

Remote Access Connectivity Issues

Major Resolved View vendor source →

Ubiquiti experienced a major incident on December 6, 2021 affecting unifi.ui.com and Remote Access Service, lasting 48m. The incident has been resolved; the full update timeline is below.

Started
Dec 06, 2021, 10:03 AM UTC
Resolved
Dec 06, 2021, 10:52 AM UTC
Duration
48m
Detected by Pingoru
Dec 06, 2021, 10:03 AM UTC

Affected components

unifi.ui.comRemote Access Service

Update timeline

  1. investigating Dec 06, 2021, 10:03 AM UTC

    An issue has been identified where users may not be able to connect remotely to devices via unifi.ui.com or through the UniFi mobile apps. Our teams are investigating the issue and will provide periodic updates on status.ui.com. We apologize for any inconvenience and are working to restore service as quickly as possible.

  2. resolved Dec 06, 2021, 10:52 AM UTC

    Service has been fully restored and we are monitoring the results.