Ubiquiti experienced a major incident on January 27, 2022 affecting unifi.ui.com and Remote Access Service, lasting 1h 26m. The incident has been resolved; the full update timeline is below.
Affected components
unifi.ui.comRemote Access Service
Update timeline
- identified Jan 27, 2022, 07:45 AM UTC
An issue has been identified where users may not be able to connect remotely to devices via unifi.ui.com or through the UniFi mobile apps. Our teams are investigating the issue and will provide periodic updates on status.ui.com. We apologize for any inconvenience and are working to restore service as quickly as possible.
- monitoring Jan 27, 2022, 08:20 AM UTC
Service has been fully restored and we are monitoring the results.
- resolved Jan 27, 2022, 09:11 AM UTC
This incident has been resolved.