Ubiquiti incident

Remote Access Connectivity Issues

Major Resolved View vendor source →

Ubiquiti experienced a major incident on February 28, 2022 affecting unifi.ui.com and Remote Access Service, lasting 2h 47m. The incident has been resolved; the full update timeline is below.

Started
Feb 28, 2022, 10:40 AM UTC
Resolved
Feb 28, 2022, 01:27 PM UTC
Duration
2h 47m
Detected by Pingoru
Feb 28, 2022, 10:40 AM UTC

Affected components

unifi.ui.comRemote Access Service

Update timeline

  1. investigating Feb 28, 2022, 10:40 AM UTC

    An issue has been identified where users may not be able to connect remotely to devices via unifi.ui.com or through the UniFi mobile apps. Our teams are investigating the issue and will provide periodic updates on status.ui.com. We apologize for any inconvenience and are working to restore service as quickly as possible.

  2. monitoring Feb 28, 2022, 12:34 PM UTC

    Service has been restored and we are monitoring the results.

  3. resolved Feb 28, 2022, 01:27 PM UTC

    This incident has been resolved.