Ubiquiti experienced a major incident on September 28, 2022 affecting unifi.ui.com and UniFi Talk and 1 more component, lasting 3h 11m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 28, 2022, 06:01 PM UTC
An issue has been identified where some users may be unable to connect remotely to their devices. Our teams are investigating the issue and will provide periodic updates on status.ui.com. We apologize for any inconvenience and are working to restore service as quickly as possible.
- investigating Sep 28, 2022, 06:58 PM UTC
An issue has been identified where voicemail and call transcriptions may fail. Our teams are investigating the issue and will provide periodic updates on status.ui.com. We apologize for any inconvenience and are working to restore service as quickly as possible.
- monitoring Sep 28, 2022, 08:05 PM UTC
We have managed to identify and fix the root cause of the outage. There is still a small group of affected users, however we expect this to completely resolve within the next few hours.
- monitoring Sep 28, 2022, 08:07 PM UTC
We are continuing to monitor for any further issues.
- resolved Sep 28, 2022, 09:12 PM UTC
This incident has been resolved.