Ubiquiti incident

Creating new UniFi Cloud instances is disabled

Major Resolved View vendor source →

Ubiquiti experienced a major incident on November 15, 2022 affecting Official UniFi Hosting, lasting 9h 19m. The incident has been resolved; the full update timeline is below.

Started
Nov 15, 2022, 01:45 PM UTC
Resolved
Nov 15, 2022, 11:04 PM UTC
Duration
9h 19m
Detected by Pingoru
Nov 15, 2022, 01:45 PM UTC

Affected components

Official UniFi Hosting

Update timeline

  1. investigating Nov 15, 2022, 01:45 PM UTC

    We have disabled creating new UniFi Cloud instances while we investigate an issue that prevents new instances from registering with the cloud access service.

  2. monitoring Nov 15, 2022, 05:32 PM UTC

    We have re-enabled provisioning of new UniFi Cloud instances with new monitoring in place to alert us in case of problems with cloud access registration.

  3. resolved Nov 15, 2022, 11:04 PM UTC

    This incident has been resolved.