Ubiquiti experienced a major incident on February 1, 2023 affecting Teleport VPN Service, lasting 8h 48m. The incident has been resolved; the full update timeline is below.
Affected components
Teleport VPN Service
Update timeline
- investigating Feb 01, 2023, 06:28 AM UTC
An issue has been identified where some users may be unable to connect to their consoles via Teleport VPN. Our teams are investigating the issue and will provide periodic updates on status.ui.com. We apologize for any inconvenience and are working to restore service as quickly as possible.
- resolved Feb 01, 2023, 03:16 PM UTC
An issue has been fixed where some users could not connect to their consoles via Teleport VPN. Please make sure to update your WifiMan mobile applications to the latest versions (iOS 0.21.2 or newer / Android 1.17.5 or newer).