Ubiquiti incident

Partial Remote Management Service Outage

Major Resolved View vendor source →

Ubiquiti experienced a major incident on September 18, 2023 affecting unifi.ui.com and Remote Access Service, lasting 9h 25m. The incident has been resolved; the full update timeline is below.

Started
Sep 18, 2023, 09:15 PM UTC
Resolved
Sep 19, 2023, 06:40 AM UTC
Duration
9h 25m
Detected by Pingoru
Sep 18, 2023, 09:15 PM UTC

Affected components

unifi.ui.comRemote Access Service

Update timeline

  1. investigating Sep 18, 2023, 09:15 PM UTC

    We are continuing to investigate and will provide an update as soon as possible.

  2. investigating Sep 19, 2023, 06:38 AM UTC

    We are continuing to investigate this issue.

  3. resolved Sep 19, 2023, 06:40 AM UTC

    This incident has been resolved.