Ubidots experienced a critical incident on January 26, 2026 affecting Synthetic Variables, lasting 1d 5h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 26, 2026, 05:08 PM UTC
Earlier today, we identified increased load on one of our underlying database nodes, which led to higher-than-usual latency across dashboards and Synthetic Variables processing in the US deployment. As a result, synthetic variable calculations and updates are delayed, and some dashboards may have experienced slower response times while corrective maintenance is performed to stabilize the platform. The system is gradually returning to normal operation, and we are closely monitoring performance to ensure stability and prevent further impact. We appreciate your patience and understanding.
- monitoring Jan 26, 2026, 08:06 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 27, 2026, 10:26 PM UTC
This incident has been resolved.